Legal
Data Deletion Instructions
Last updated: July 30, 2026
LeadGridd is a customer-communication platform used by businesses to talk with their customers across channels such as WhatsApp, Instagram, Facebook Messenger, email, and live chat. This page explains how you can request the deletion of personal data that LeadGridd holds about you, including any data obtained when you interact with a business through Facebook or Instagram.
How to request deletion
To request that your personal data be deleted, email us at dev.team@thinksurfmedia.info with the subject line “Data Deletion Request” and include the following so we can locate your records:
- The name of the business you were communicating with (if known).
- The channel you used (e.g. WhatsApp, Instagram, Facebook Messenger, email).
- The identifier you contacted them on — for example your phone number, email address, or Instagram/Facebook username.
What we delete
Upon a verified request, we permanently delete the personal data we hold about you, including your contact profile, conversation history, and any messages, attachments, and attributes associated with it. Some records may be retained only where required to comply with legal, tax, or security obligations, and are deleted once those obligations end.
Timeframe
We process verified deletion requests within 30 days and confirm by email once completed. If we need additional information to verify your identity or locate your records, we will contact you at the email address you wrote from.
Contact
Questions about this process or your data? Email dev.team@thinksurfmedia.info.